Making complex products clear and reliable

Product designer with over a decade of experience in B2B SaaS, specialising in data-intensive business intelligence products

Research-led, end-to-end: from discovery and stakeholder alignment through to design systems and shipped solutions

Based in London, UK

Selected Work

Company requests

B2B SaaS · Supply Chain Intelligence · End-to-end Design & Delivery

Identified a churn risk mislabelled as an operational issue, reframed it as a product problem, and designed a native solution end-to-end across six stakeholder groups.

Reduced request processing time by two weeks

Eliminated manual spreadsheet workflows

Contributed to retaining the company's largest client

Company requests

B2B SaaS · Supply Chain Intelligence · End-to-end Design & Delivery

Identified a churn risk mislabelled as an operational issue, reframed it as a product problem, and designed a native solution end-to-end across six stakeholder groups.

Reduced request processing time by two weeks

Eliminated manual spreadsheet workflows

Contributed to retaining the company's largest client

Microbiome Test Registration

B2B · Healthcare · Research-led Design

Redesigned a patient-facing microbiome test registration flow for Salient Bio, addressing drop-off, incomplete data, and low research consent in a sensitive healthcare context.

45% faster task completion

100% research consent (up from ~50%)

4.8/5 ease-of-use score

Microbiome Test Registration

B2B · Healthcare · Research-led Design

Redesigned a patient-facing microbiome test registration flow for Salient Bio, addressing drop-off, incomplete data, and low research consent in a sensitive healthcare context.

45% faster task completion

100% research consent (up from ~50%)

4.8/5 ease-of-use score

Financial Disclosure Research

B2B SaaS · Financial & Regulatory Business Intelligence · End-to-end Design & Delivery

Joined as the first dedicated designer on a complex enterprise financial platform, rescuing a post-acquisition migration where an agency's redesign had broken under real data

95% retention after a high-risk platform migration

Established design ops that halved development time

Received a company-wide leadership award

Financial Disclosure Research

B2B SaaS · Financial & Regulatory Business Intelligence · End-to-end Design & Delivery

Joined as the first dedicated designer on a complex enterprise financial platform, rescuing a post-acquisition migration where an agency's redesign had broken under real data

95% retention after a high-risk platform migration

Established design ops that halved development time

Received a company-wide leadership award

Discovery & Research • Research Synthesis • End-to-end UX/UI Design • High-fidelity Prototyping • Design Systems • Complex Workflows • Stakeholder Management •

Figma • Figma Make • Claude Code • Lovable • HTML/CSS basics • SQL • AI-assisted Design & Prototyping • Engineering Collaboration • Agile/Scrum •

Olga Melnyk

Work

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